Repairs

We’re often asked if faulty machines can be repaired. In most cases, the answer is yes but a better question might be, “can the machine be repaired cost effectively”. 

The answer to this question is often less decisive. With the steady increase in the cost of labour and a parallel reduction in the cost of some new equipment, the replacement choice may in many cases prove attractive. There are a number of factors that need to be weighed to provide an answer that is right for your practice.

First the approximate cost of repair vs the cost to replace. Although it is not possible to provide quotes before the equipment has been examined in the workshop, in many cases we can provide an estimate that may help in your decision-making process. In addition we will undertake not to exceed negotiated sums without first seeking your approval.

Next the age of the machine should be considered. Many units that were built more than ten years ago have been very robust and have provided great service but the manufacturers no longer support them and it is difficult to source parts. It should also be remembered that remaining parts are also likely to be suffering some fatigue and although the weakest link has failed, there may be other parts in a similar state of wear and tear.

In some practices where image is an important consideration, an aging unit may detract from the carefully crafted therapeutic environment.

Many modern units combine multiple functions that previously required several units to provide the same treatment. The combined option should always be weighed against the loss of all functions if the unit needs to be repaired.

Our workshop partners will continue to undertake repairs with the hope that units will go on to provide long and useful service to the owners but the decision to repair a unit should not be automatic. In many cases, replacement is a better and more cost effective solution.

If you decide to repair your equipment

As our business has continued to grow over the past four years, we are spending more and more time away from our base on the NSW Central Coast . We love the lifestyle and are happy with this development. However, it has become increasingly difficult to properly supervise repairs that take place in the workshop, to ensure the high level of customer service and quality that we expect for our clients is maintained.

With regret, we have decided to discontinue this aspect of our business. We will however continue to carry out minor repairs that can be conducted on-site. For more serious malfunctions, we recommend you contact the equipment manufacturer or supplier in the first instance.

Alternatively,

Midmed Medical may be able to carry out repairs for you.

Their contact details are:

Midmed 
1300 643 633
Ask for Dominic

It is advisable to ask for an estimate before proceeding with any work and to inquire about after service warranties. When sending equipment away for repair it is advisable to use a traceable freight service such as registered mail or courier. You should also consider insuring the unit during transit.